Q : What is the right size to order for my dog?
A : Be sure to use the sizing charts on our product pages and follow the guidelines on how to measure your dog before making your purchase. Always feel free to email us at firstname.lastname@example.org if you need any additional information or have specific questions or concerns on sizing.
Q : How much is shipping?
A : Shipping costs vary depending on your order total. We are not able to ship international at this time.
United States shipping rates:
- Orders Between $0 and $49.99 - $4.99 shipping
- Orders Between $50 - $99.99 - $6.99 shipping
- Orders Between $100-$149.99 - $9.99 shipping
- Orders Between $150-$199.99 - $14.99 shipping
- Orders Between $200-$249.99 - $19.99 shipping
- Orders over $250 are shipped for free in the United States
Q : When will my order ship?
A : Most orders ship within 2-4 business days of being placed. Should we expect any delay, we reach out and let you know.
Q : How can I check the status of my order?
A : As soon as your order is placed, you can expect to receive an email with your tracking information which you can use to monitor the status of your order.
Q: Who will be delivering my order?
A: We ship via USPS or FedEx, providing you with the fastest and most reliable service available.
Q : What if there is an issue with my order?
A : If you have any problems placing or receiving your order, please email us at email@example.com - we're happy to help you!
Be sure to double check your shipping address before placing your order, as it is not possible to redirect orders once they are shipped.
Q : What if I need to return or exchange my order?
A : We are only able to accept returns for manufacturer's defects. Purchases of new, unused items that are deemed defected can be returned for exchanged for a full refund within 14 days of purchase. If you run into this issue, please email firstname.lastname@example.org for further instructions.